Refund policy

RETURN POLICY

All skincare sales are final.
Due to the medical-grade nature of our products, we cannot accept returns or exchanges on any opened or unopened products. This ensures product integrity and client safety.

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at jesslarkin@theclevelandacneexpert.com with photos of the issue. We will happily replace or correct the order.

Allergic Reactions
If you believe you are experiencing a reaction, please discontinue use and contact us for guidance. While returns cannot be accepted, we will support you in adjusting your routine.

Final Sale Items
All discounted, promotional, or bundled items are final sale.